From the category archives:

Software

Missing in action

August 25, 2010
Missing in action

Q: I have installed Norton Internet Security 2010 on my Advent 9003 computer running Windows XP Home. When I power up sometimes the icon is missing on the taskbar. How can I get it back? I check with Windows Security Center and it indicates antivirus [...]

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Totally foxed

August 10, 2010
Totally foxed

Q: I’m running XP and recently upgraded AVG antivirus 8.5 to 9.0. I downloaded the recent update for AVG 9.0 today, 29th March, and since then I have had Firefox crashing or not responding. I tried to restore my computer to a previous setting and [...]

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Hotmail spam

July 13, 2010
Hotmail spam

Q: Emails are being automatically sent from my Hotmail address to contacts contained in my Hotmail account contact list while my computer is off. The website attached to these unsolicited emails is of an organisation that calls itself ‘Canadian Health and Care Mall’. What do [...]

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More information

July 6, 2010
More information

Q: You responded to a question I sent to you back in November 2009 about my 5 year old PC that I wanted to upgrade and your response was greatly appreciated. I had the CPU, RAM and Hard-drive all upgraded and the whole system in [...]

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Removing Google installer

June 30, 2010
Removing Google installer

Q: First I would like to praise and thank you for your great magazine. It is so much better than anything we have on our side of the “great water”. I look forward to it each month and it has given me invaluable help and [...]

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Large downloads

June 23, 2010
Large downloads

System: Compaq SR1925AN, AMD Athlon 64 Processor 3500+ (2.2GHz), 1.5GB RAM, 160GB hard drive, Windows XP Media Centre Edition Q: I subscribe to PC Utilities digital edition and I’m trying to load  AVG Version 9 (Mag issue 121) from your website. The estimated time to download was [...]

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Extracting text from video

June 18, 2010
Extracting text from video

Q: Does any one of your staff know if there is a way to extract the text from a WMV file? Someone has sent me a WMV file with scrolling text on a black background. I would like to extract the text so that I [...]

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Lost restore points

June 11, 2010
Lost restore points

Q: As a subscriber to your online PC Utilities magazine, first I would like to congratulate you on an excellent publication. But now for the first time and after trying myself I would like to ask your professional help in solving a problem I discovered [...]

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Office Live error

June 9, 2010
Office Live error

Q: Recently, I sent my PC for repair and when I got it back my genuine Microsoft Office 2007 programs are misbehaving – whenever I load any application it will pause for at least  a minute with the message “Cannot execute: C:\Program Files\Microsoft\Office Live\OfficeLiveSignIn.exe”. I have [...]

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Disappearing Outlook passwords

May 25, 2010
Disappearing Outlook passwords

Q: I’m finding is that my old MS Outlook (2003) still does its job on Windows 7, but on each initial log-in to my ISP for the emails, the passwords have all disappeared. I put them in every time and tick the ‘remember‘ boxes in [...]

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