From the category archives:

Internet

Tars, torrents and tunes

December 5, 2011
Tars, torrents and tunes

Q: I have three questions, firstly I have just downloaded a file entitled: perldoc.tar.gz and would like to know if 7-Zip can open this file. I know Windows 7 64-bit cannot. Second I have friend who downloads books in ePub format and needs uTorrent as well could [...]

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Web pages not loading

November 8, 2011
Web pages not loading

Q: I moved my computer from the floor to an elevated position on the desk. The move necessitated removing and reinstalling all of the connections. When I next attempted to go online, I could not load any pages. I am hooked up through a Linksys router and [...]

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Missing link

September 23, 2011
Missing link

System: Intel Pentium 4 3.2GHz, 1GB DDR RAM, Windows XP Home (SP3) Q: On a friend’s PC, a hyperlink in Outlook Express when clicked does nothing – hovering the mouse over it does not result in the cursor turning to a hand as it should. [...]

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Persistent Trojan

September 14, 2011
Persistent Trojan

Q: My computer crashed with error Bccode;100008e BCP1;C000001d BCP2;845B1609 BCP3:844D6BC8 BCP4:00000000  05Ver:5_1_2600   SP:3_0 Product: 768_1. On running a scan I found Trojan AGENT/GEN and Trojan AGENT DROPPER/CCOC. I ran SUPERAntiSpyware through in Safe Mode and normal mode and deleted restore points as suggested in your [...]

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Off script

September 9, 2011
Off script

Q: I recently downloaded some software that appeared to install some malware on my computer. I installed some additional security software from issue 132 and scanned my computer with Avast and also several malware checkers having first disabled the system restore. I seem to have [...]

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Days of speed

August 9, 2011
Days of speed

Q: Perhaps you can explain what is a mystery to me and appears to be a mystery to the telephone help people at both BT and TalkTalk? For the past five years I have been a customer of Tiscali, and fairly satisfied, the speed did [...]

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Fibre diet

July 15, 2011
Fibre diet

Q: There has been much in the media about ISPs overstating broadband speeds (News item PCU130). Indeed, when my ‘up to 8Mbps’ BT contract ran out recently, I signed up to a new BT contract at ‘up to 20MBps’. Whereas I previously got about 3.6MBps at best [...]

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Opening PDFs from the Web

February 22, 2011
Opening PDFs from the Web

Q: My desktop PC with XP Home opens a PDF file from an Internet site with no problem. However my laptop with XP Professional fails to find Adobe Reader 9.0, so no download. I think I had such a problem before and managed to fix [...]

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Removing Internet Explorer

October 12, 2010
Removing Internet Explorer

Q: Having stuck with Internet Explorer for a long time I now wish to use a different browser. Can I or should I delete Internet Explorer 8 when switching to an alternative? A: Browser programs don’t interfere with one another, so it’s possible to have [...]

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Oranges and pairs

September 20, 2010
Oranges and pairs

Q: I have a Samsung R519 notebook computer. The operating system is Windows 7 and it came preinstalled with Atheros AR9285 wireless adaptor. The problem is that the wireless adaptor detects my wireless modem (Livebox-2CC0) which I purchased from Orange and it has an ‘excellent’ signal, [...]

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