Q: I’m running XP and recently upgraded AVG antivirus 8.5 to 9.0. I downloaded the recent update for AVG 9.0 today, 29th March, and since then I have had Firefox crashing or not responding. I tried to restore my computer to a previous setting and it wouldn’t let me do it. I have now uninstalled AVG 9.0 and the computer works fine again. So there seems to be a problem with the recent update for AVG 9.0.
A: This seems to be caused by AVG’s Safe Search plug-in for Firefox. To fix it, once you’ve installed AVG 9.0, open Firefox, go to the Tools menu and select Add-ons. Click the Extensions button, locate AVG Safe Search, disable it and restart your browser. It’s also worth checking for other AVG add-ons like Link Scanner and disabling those too.
Disabling add-ons can often help to resolve problems with Firefox
Originally featured in PCU126
